Refund Policy
At Entrastart, we strive to provide our users with the best experience possible. This Refund Policy outlines the terms under which refunds may be issued for services or features purchased on our platform (the "Platform").
1.1. Refunds are generally issued only for the following cases:
Technical errors that prevent access to purchased features or services.
Unintentional duplicate purchases.
1.2. Refund requests for other reasons will be reviewed on a case-by-case basis and are not guaranteed.
2.1. The following items and services are non-refundable:
Subscription fees for periods already used or partially used.
One-time purchases after 14 days from the date of purchase.
Customized or personalized services delivered as agreed.
2.2. Virtual goods, tokens, or credits consumed or used within the Platform are also non-refundable.
3.1. To request a refund, please contact us at refunds@entrastart.com with the following details:
Your name and account information.
Date and details of the purchase.
Reason for the refund request.
3.2. Refund requests will be processed within 7-14 business days of submission. Additional information may be required to verify eligibility.
4.1. Approved refunds will be issued to the original payment method used for the purchase.
4.2. If the original payment method is unavailable (e.g., canceled credit card), alternative arrangements may be made, subject to our discretion.
5.1. If you have any concerns about a charge, we encourage you to contact us first to resolve the issue before initiating a chargeback with your payment provider.
5.2. Unauthorized chargebacks may result in account suspension or termination.
6.1. Entrastart reserves the right to modify this Refund Policy at any time. Updated policies will be posted on the Platform with the "Effective Date" updated.
6.2. Continued use of the Platform after changes constitutes acceptance of the revised Refund Policy.
If you have any questions about this Refund Policy, please contact us at:
Entrastart Support
Email: refunds@entrastart.com
Thank you for choosing Entrastart. We appreciate your trust in us!
